Shipping & Returns
Gates Bar-B-Q stands behind
their product 100%. If at any time you order something you are not happy
with it you can return it to the office or the plant and we will refund your
money. The product you return must be in good condition and be able to be
resold if possible. If there is a problem with any product you can contact
the plant manager and we will either send you out a replacement or refund
your money if you desire.
All orders received before 9am CST are processed same day, orders received after 9am CST will be
processed the next business day. All orders should arrive in approx 7 to 10 business days.
We use UPS to ship our products. UPS does not ship to the following:
No PO Box
Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS